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Your questions answered

A Simple Process to a successful website

Discover
We'll ask you a lot of questions about what you need from your website.

Discuss
We'll make some recommendations and discuss them with you.

Deliver
We'll implement the recommendations and do the work.

But digital marketing is not a set and forget thing - the work is never finished. To ensure ongoing success there needs to be measurement, analysis and review of what is and isn't producing results.

Frequently Asked Questions

How long will it take to build my site?

How long is a piece of string?

If your site is a simple one then once we have everything we need from you we aim to have your site built within a week or so. If for some reason it will take longer, we'll let you know.

I already have a site. Can you take that over?

Usually. Get in touch so we can have a look at your site and let you know the options. 

Can you just take the text and images from my existing site?

Probably. We'll let you know once we have looked at your site and your needs.

Where will my site be hosted

We use high quality UK based hosting so your site will be fast, secure and stable. All the 'techy' stuff is safely taken care of so you never need to worry about it.

What about domains?

Initially we'll set up on a temporary domain but when it is ready to go live you will need to have a domain name. If you don’t have one already then our recommendation is to buy one from Namecheap. We'll provide instructions so you can easily connect your domain, or we'll happily do it for you for free.

Can you provide me with an email address?

We can help you with domain based email addresses which you can connect to your Gmail, Outlook or other account but we do not store your email. We can talk to you about various email setups.

For a more robust email setup (and lots of other benefits) we would recommend signing up for a G-Suite account, or using another similar email provider that specialises in email handling.

If you currently use a free email address from, for example, Gmail. Hotmail or Yahoo then you can continue to use that and have your domain email forwarded there.

Will my site work on a mobile phone?

Yes. We will make sure your site is fully mobile responsive - as all sites need to be nowadays. This is also something that Google now sees as a priority when it decides which websites to rank - so we need to get it right!

Can I update the designs after going live.

It’s your site and you will have access and instructions to edit it as you please and that includes updating the design. (Though, do remember to keep things simple!) However you will probably find it easier to ask us to make design changes. If you want us to do any additional work on the site after publication, or an update to the design we'll only charge for this if it goes outside your monthly package.

Will my site appear in Google?

Yes. We'll deal with basic on site SEO (search engine optimisation)when we build the site and provide ongoing guidance.

You will need good content but with a little work and time it’s perfectly possible to rank well in Google for your chosen search terms (though never guaranteed!)

What help and support do you provide?

In addition to your monthly free support, there are tutorials and instructions in your site dashboard and we make sure that you are able to access good information about all aspects of website building and online marketing.

Where you need to contact us with a question or problem we deal with support questions by email and will usually answer within a couple of hours (or in the morning if you contact us at night)

Can I cancel at anytime

Yes, we want happy clients, not prisoners. You can leave at any time.

While you remain a client we cover the licence fees for plugins and themes used on your site. Although you can take the plugins and themes with you and your site will continue to work, you may find that you need to buy some licences for your site in the future when the plugins need updating.

Do you offer a guarantee?

Nothing concrete but if you are unhappy with our service talk to us and we can put things right or come to a mutually satisfactory agreement. 

"Chris understood what I needed and very patiently worked with me the whole time, alleviating any fears and smoothing any bumps in my journey."
Charlotte Ashley-Roberts, Career Coach


"Chris built my website and he was brilliant. I'm so pleased with the finished site. He's also very patient with my basic questions!"
Justine Fieth, Doula 

If you still have a question then please get in touch to find out more

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