Client Hosting & Care Plans

Peace of mind to keep your site safe and effective

Your website is important!

Your website needs to be available and working properly at all times. If your site goes down, or is otherwise broken for some technical reason - would you know what to do? How many potential clients might you lose? What would be the cost to you?

Software needs updating. Hackers need to be kept out and Google needs to be reminded that your site is the best answer to your clients' questions.

You could look after your site yourself but is that really the best use of your time? You're probably better off focussing on your business.

You could use the services provided by the large generic hosting companies. However, they don't have your particular individual needs in mind. They are not going to truly care for your site; they'll  just give it a home and act like a commercial landlord.

Our care plans are for our clients. The sites we built. We know the needs of your site and are in a good position to offer the care and attention it needs. If you are not a Very Simple Sites client feel free to get in touch and we'll see if we can help. You may also want to consider the WordPress support services offered by Newt Labs who I recommend.

We can arrange custom care plans if one of these below doesn't suit you.

You can read FAQ's below the pricing tables.

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Maintain

£19 Per month
  • Hosting
  • Monthly Offsite Backups
  • Software Updates
  • Security Features & Scanning
  • Uptime Monitoring
  • Video Tutorials
  • Support time - £25 per small task
  • Site speed optimisation
  • Pay yearly £190 = two months free

Nurture

£49 Per month
  • Hosting
  • Daily Offsite Backups
  • Software Updates
  • Security Features & Scanning
  • Uptime Monitoring
  • Video Tutorials
  • 30 mins support time
  • Site speed optimisation
  • Pay yearly £490 = two months free

Thrive

£89 Per Month
  • Hosting
  • Daily Offsite Backups
  • Software Updates
  • Security Features & Scanning
  • Uptime Monitoring
  • Video Tutorials
  • 1hr support time
  • Site speed optimisation
  • Pay yearly £890 = two months free

Questions?

What tasks are covered in the support time?

Any task that we carry out on your website within the time. For example content updates or design tweaks.

Please note that if you want new features added then this is likely to need more time so we would provide a quote for that.

 

What happens if my website goes offline, gets hacked, or breaks?

The uptime monitoring we do on your site means that we will normally know if it goes offline within minutes and will immediately set to fixing the problem.

If there is a security breach then we will usually know this from the security scanning that we do and we will seek to fix this as soon as possible. Often the easiest way of fixing a hacked site is to restore from a clean backup.

Sometimes sites 'break' - forms stop working or pages display incorrectly and we will fix these issues as soon as we become aware of them.

What if I need more support time?

If you have a specific job that will take you over your allocated time the best thing is for us to provide a custom quote, which will normally be more cost effective than our hourly rates.

Hourly rates are £49 per hour for standard WordPress work or £79 per hour for more custom development work.

 

What if I need help with something not listed here?

Just shout - I'm sure we can help.

Can I cancel anytime?

Yes, we want happy clients. Not hostages.

You will need to tell us when you want to end your time with us and we will make sure you have the necessary details  (and or files) to move the site elsewhere or keep a copy.

My site was not built by Very Simple Sites can I still have one of your plans?

We're happy to take on WordPress sites that were not built by us.

We will need to move it to our hosting so you need to make sure you are not tied in a contract elsewhere.

We will also need to do an evaluation of your site to check it's health, how it was built and more before we can confidently take it on. 

 

Get in touch if you have any other questions about our care plans not covered here

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